Cancellation & Refund Policy

A 50% deposit is required to reserve your date, with the remaining balance due upon delivery. This deposit is non-refundable in the event of cancellation, as it holds your unit off the calendar and turns away other bookings for that date.

You may reschedule your booking one time at no additional charge, provided you notify us at least 48 hours before your originally scheduled event date. Your deposit will carry over in full to the new date. The new event must take place within 3 months of the original event date.

A second reschedule request is subject to a $50 flat rebooking fee, payable at the time of the request, in addition to the original deposit carrying over. Requests beyond this are not guaranteed and may require a new deposit to rebook.

Cancellations or reschedule requests made less than 48 hours before the scheduled event date are not permitted. The deposit is forfeited, and the remaining balance may still be due if the unit has already been loaded or delivered.

If our crew arrives at the scheduled delivery window and cannot complete setup because no one is present, the site is locked or inaccessible, or the space is unsafe or doesn't match what was booked (size, surface, power access), this is treated the same as a within-48-hour cancellation. The deposit is forfeited and the full remaining balance is due.

The remaining 50% balance is due the day before your event. We will charge the card on file or reach out to collect payment at that time. If we're unable to reach you or process payment by the morning of your event, delivery may be held or cancelled and treated as a no-show.

Weather-related cancellations and reschedules are handled separately from this policy. See our Weather Policy for full details.

Reschedule and cancellation requests must be made by phone at (407) 305-5533, by email at bookings@bouncepartyevents.com, or through our contact form. Please include your name, event date, and booking number so we can locate your reservation quickly. The 48-hour notice window is measured from the time we confirm receipt of your request, not from when it was sent.